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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q76-Q81):
NEW QUESTION # 76
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?
- A. Establish a testing and validation process to ensure that the data is accurate and complete
- B. Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
- C. Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
- D. Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
Answer: B
Explanation:
Before embarking on a data migration project to Salesforce Energy and Utilities Cloud, it is crucial to assess the data within the legacy systems. This step involves analyzing the existing data to determine its relevance, accuracy, and completeness, deciding which data sets are essential for migration, and identifying any data that may be outdated or irrelevant and can thus be omitted from the migration process. This assessment ensures a focused and efficient migration process, reducing the risk of data clutter and ensuring that only valuable data is transferred to the new system. Reference = Salesforce provides comprehensive guidelines on best practices for data migration, including the importance of data assessment as the initial step in the migration process. These practices are documented in Salesforce's data migration resources: https://developer.salesforce.com/docs/atlas.en-us.dat.meta/dat/data_import_what_you_need_to_know.htm
NEW QUESTION # 77
A customer has finished development, which includes large volumes of dat a. They're ready to start UAT for their new Energy and Utilities Cloud implementation.
When should the performance tests be conducted as part of the overall UAT process?
- A. Performance tests should not be done as part of UAT; it should only focus on functional requirements.
- B. At least 3-4 weeks in advance, so there's sufficient time for the developers to fix bugs if necessary
- C. Just before the go-live, so the performance test does not alter the overall load on the system
- D. After the go-live, so the performance can be tracked directly in the production environment
Answer: B
NEW QUESTION # 78
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- B. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- C. Use the Create Payment Plan action in the Contact Center Console.
- D. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
Answer: C
NEW QUESTION # 79
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
- A. Utility Self-Serve Portal
- B. Energy and Utilities Contact Center Console
- C. Experience Self-Serve Portal
- D. Customer Acquisition Management
Answer: A
NEW QUESTION # 80
An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9
- A. Sales Cloud
- B. Service Cloud
- C. Communications Cloud
- D. Marketing Cloud
Answer: D
Explanation:
Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. Reference = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud/overview/
NEW QUESTION # 81
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